A little frustrated...

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A little frustrated...

Postby Iceman1007 on Wed May 23, 2012 7:01 pm

My daughter and I have now done 3 "missions".

First was a dog from Long Island to Portsmouth, NH

Second was two dogs from Long Island to Burlington, VT

Third was three dogs to Manchester, NH

After the first flight, I got a call from the new adopter, saying the dog was unmanageable, and was I interested in taking her. Umm.. no, not a chance. He was OK, and didn't bug me about it.

Then last night, I get a panic call from the lady that took one of the dogs this past weekend. She is just desperate because the dog is tearing everything up, barks and cries all night, and is causing a problem with her husband and child. She actually asked me if I could fly up to NH and take the dog.

I was trying to be nice, and did not want to be rude, but...

If I get too many more of these, I will stop doing the flights...
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Re: A little frustrated...

Postby Eric27 on Wed Jun 20, 2012 11:27 pm

I guess the first question I would ask is, did you pick up from a rescue and deliver to the new owners. I would make sure on your next flight you tell the rescue to amke sure the receiving end knows you are just a delivery person and have no obligation as to the health, or temperment of the animal you are delivering.

I have been lucky in that every transport I have done has gone off without a hitch. I pick up from a rescure and have delivered to a rescue and everyone was great to work with.

Good luck, but as the pilot you need to lay down the ground rules for transports.
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Re: A little frustrated...

Postby admin on Wed Jun 20, 2012 11:45 pm

Totally agree with Eric. Pilots N Paws pilots are the conduit for rescues, shelters, adopters, and once the animals are handed over to what is supposed to be their APPROVED people, the pilots mission is done.

As a pilot in charge, you need to make it clear early on to the parties you are working with that you are generously providing transport, nothing more. Pilots are in charge, period, and the parties who are sending and receiving need to be responsible in making certain the animals are going to a safe place and have a back up plan if things do not work out. Respectable rescues will ALWAYS take an animal back. If adopters agree to accept an animal from several states away, they need to use due diligence and find out everything possible about the animal headed to them for adoption. No one wants an "adoption" failure but it happens. When it does, the sending and receiving parties need to work together to resolve it. This has absolutely nothing to do with the pilots.

Please respect each other enough to do what is right for the animals. Calling a pilot who has donated his time and service to you is not the appropriate protocol and actually the first I have heard of this. Thanks to all who work together for a positive outcome!

Debi
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Re: A little frustrated...

Postby Possecop on Wed Jun 27, 2012 8:55 pm

Maybe to avoid this from happening again, that the sending rescue contact the adopter and not the pilot, Any communications should only be between rescue and adopter and rescue and pilot.... And the sending rescue should be 100% sure of the successful adoption..
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Re: A little frustrated...

Postby BBS Rescues on Wed Jun 27, 2012 9:43 pm

Im not a pilot but as a rescuer?? The adopter's first call should have been to the rescue and not to the pilot. The pilots are doing us a huge favor by doing these rescue flights and the last thing they need is to be getting calls about dogs not working out. The thought of losing good pilots over something like this would be hard to deal with for rescues. We value every pilot for everything they do to try and help us get the dogs to their new homes. The adopter needs to know that it takes a few weeks for some dogs to adjust and some are harder than others to adjust. But they should definitely speak to the rescue they adopted from. Thank you for all you do.
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